Effective Date: June 01, 2026
Company: Hengyi Department Store
Contact Email: donghaibaihuodian@outlook.com
General Provisions
This Refund Policy applies to all products and services purchased from Hengyi Department Store’s official website and online channels. We adhere to fair and transparent after-sales principles to protect the legitimate rights and interests of all customers.
Eligible Refund Conditions
Customers can apply for a full or partial refund under the following circumstances: product quality problems, wrong or missing goods delivered by us, serious inconsistency between the received product and the official description, and service failure caused by our system or manual errors. All refund applications need to provide valid proof such as order numbers, product photos, and transaction records.
Non-Refundable Situations
We do not support refunds in the following cases: voluntary abandonment of purchase after order placement, product damage caused by human factors, improper use and storage leading to product failure, expired after-sales application period, and special customized products that cannot be resold.
Refund Processing Process
After you submit a refund application via our official email, our customer service team will review your application within 1-3 working days. Once the application is approved, the refund will be returned to your original payment account within 5-7 working days. The specific arrival time is subject to the processing rules of your payment platform.
Exchange & After-Sales Service
For products that meet the after-sales conditions, you can choose product exchange, repair or partial refund instead of full refund. We will negotiate and solve the problem according to the actual situation of the order to ensure your shopping experience.
Policy Explanation & Update
Hengyi Department Store reserves the final right of interpretation of this Refund Policy. We will update the policy content irregularly according to business development and industry norms, and the updated rules will be displayed on the official website.