At Shenzhen Jubaoying Technology Co., Ltd., we are committed to providing customers with reliable products and a professional shopping experience.

We understand that customers may occasionally need to return products, request exchanges, or ask for assistance regarding their orders. This Return & Refund Policy explains the conditions, procedures, and requirements for returns, exchanges, refunds, and related customer service matters.

This policy applies to products purchased through our website, including furniture, household goods, daily necessities, and related products provided by Shenzhen Jubaoying Technology Co., Ltd.

We encourage customers to carefully review this policy before placing an order.

By purchasing products from our website, you acknowledge and agree to the terms described in this Return & Refund Policy.

1. Overview

Customer satisfaction is one of our important priorities.

We aim to provide products that meet customer expectations through careful product selection, clear product information, and responsible service.

However, we understand that situations may occur where customers need assistance after receiving their orders.

These situations may include:

• Receiving a damaged product
• Receiving an incorrect product
• Discovering product quality issues
• Requesting assistance with an eligible return

Our team will review each request carefully and provide assistance according to the circumstances of each order.

2. Return Eligibility

To qualify for a return, products generally must meet the following conditions:

• The return request must be submitted within an appropriate period after receiving the product
• The product must remain in acceptable condition
• The product must not have been damaged due to improper use or handling
• The product should include relevant order information
• The return request must be reviewed and approved before sending products back

Products returned without prior communication may not be accepted.

Customers should contact us before returning any product to receive appropriate guidance.

3. Product Condition Requirements

Because we provide furniture, household goods, and daily necessities, maintaining product condition is important for return evaluation.

Returned products should generally be:

• Unused
• In original condition
• Free from damage caused by customers
• Properly packaged where applicable
• Returned with relevant accessories or included items where applicable

Products that show signs of:

• Use
• Modification
• Damage
• Improper storage
• Incorrect handling

may not qualify for return.

4. Reasons for Return Requests

Customers may contact us regarding returns for different reasons.

4.1 Damaged Products

If your product arrives damaged, please contact us as soon as possible after receiving the order.

To help us review the situation, please provide:

• Order information
• Product details
• Description of the damage
• Supporting photos or information when available

We will review the information provided and determine an appropriate solution.

4.2 Incorrect Products Received

If you receive a product that does not match your order information, please contact us promptly.

Please provide:

• Order details
• Information about the received product
• Relevant supporting information

Our team will review the situation and provide assistance.

4.3 Product Quality Concerns

If you believe a product has a quality issue affecting normal use, please contact us.

We may request additional information to better understand the situation, including:

• Product description
• Details of the issue
• Photos or other supporting information

This helps us evaluate the request more efficiently.

5. Non-Returnable Situations

Certain products or situations may not qualify for return.

Examples may include:

• Products that have been used
• Products damaged after delivery due to customer handling
• Products without original condition
• Products returned without prior approval
• Requests that do not meet applicable return requirements

Each return request will be reviewed individually based on the specific circumstances.

6. Return Request Process

If you need to request a return, please follow the steps below.

Step 1: Contact Our Team

Before returning any product, please contact Shenzhen Jubaoying Technology Co., Ltd.

Please provide:

• Customer name
• Order details
• Product information
• Reason for return
• Supporting information if applicable

Contact information:

Company Name:
Shenzhen Jubaoying Technology Co., Ltd.

Email:
laijiajun8882026@126.com

Phone:
19128100370

Step 2: Return Review

After receiving your request, our team will review the information provided.

The review process may consider:

• Order details
• Product condition
• Reason for return
• Available solutions

Please wait for confirmation before sending products back.

Step 3: Product Return

If your return request is approved, we will provide relevant return instructions.

Customers should:

• Package products carefully
• Follow return instructions
• Provide necessary information related to the return

Proper packaging helps reduce the risk of additional damage during transportation.

7. Exchange Policy

In certain situations, product exchanges may be available.

Exchange requests may apply when:

• A wrong product was received
• A product has confirmed quality issues
• Other approved circumstances apply

Exchange availability may depend on:

• Product condition
• Product availability
• Specific order circumstances

Customers should contact us before requesting an exchange.

8. Refund Policy

If a return request is approved, refunds may be processed after the returned product has been reviewed.

Refund decisions may depend on:

• Return approval
• Product condition
• Order information
• Applicable return requirements

Refunds will only be issued after the return process has been completed and reviewed.

9. Refund Processing

After a refund is approved, processing time may vary depending on different circumstances.

Factors that may affect refund timing include:

• Return review process
• Order details
• Processing procedures

Customers should allow reasonable time for refund processing.

If you have questions regarding an approved refund, please contact us.

10. Refund Amount

Approved refunds may generally relate to the eligible product amount according to the specific circumstances.

The final refund amount may depend on:

• Product condition
• Return approval status
• Order information
• Applicable policies

Additional costs or charges may not be refundable in certain situations.

11. Order Cancellation Policy

Customers who need to cancel an order should contact us as soon as possible.

Cancellation requests may depend on:

• Order processing status
• Product preparation progress
• Shipment arrangement status

If an order has already entered processing or shipping procedures, cancellation may not always be possible.

We recommend contacting us promptly if you need assistance with an order cancellation.

12. Damaged Products During Delivery

We understand that products may occasionally experience issues during transportation.

If your product arrives damaged, please contact us promptly.

To help us handle the situation, please provide:

• Order information
• Description of the issue
• Photos of the product or package when available

We will review the information and provide appropriate assistance.

13. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information
• Checking product information before purchase
• Following product care instructions
• Contacting us before returning products
• Providing necessary information during return requests

Correct information and communication help ensure a smoother return process.

14. Product Inspection

Customers are encouraged to inspect products after receiving their orders.

Please check:

• Product appearance
• Product quantity
• Product condition
• Possible transportation issues

If you discover any concerns, please contact us as soon as possible.

Early communication helps us better understand and resolve issues.

15. Furniture Return Considerations

Furniture products may involve special considerations due to their size, structure, and handling requirements.

Customers should carefully review:

• Product dimensions
• Product descriptions
• Usage requirements
• Product details

before placing an order.

If you have questions regarding furniture products before purchase, please contact us for assistance.

16. Household Product Return Considerations

For household goods and daily necessities, customers should carefully check:

• Product specifications
• Product features
• Usage information

Products that have been used, opened, or altered may have different return eligibility depending on their condition.

17. Customer Support

We value every customer inquiry and aim to provide helpful assistance.

Our team can assist with:

• Return questions
• Refund inquiries
• Exchange requests
• Product concerns
• Order-related questions

Please contact us through the following methods:

Company Name:
Shenzhen Jubaoying Technology Co., Ltd.

Email:
laijiajun8882026@126.com

Phone:
19128100370

18. Policy Updates

Shenzhen Jubaoying Technology Co., Ltd. may update this Return & Refund Policy when necessary.

Updates may be made to reflect:

• Changes in service procedures
• Improvements to customer experience
• Business operation adjustments

The latest version published on our website will apply to future purchases.

Customers are encouraged to review this policy regularly.

19. Final Statement

At Shenzhen Jubaoying Technology Co., Ltd., we are committed to providing reliable products and professional customer support.

We appreciate customer trust and aim to handle return, exchange, and refund requests in a fair, transparent, and responsible manner.

If you have any questions regarding this Return & Refund Policy, please contact us.

Shenzhen Jubaoying Technology Co., Ltd.

Email:
laijiajun8882026@126.com

Phone:
19128100370